Babylon-Enterprise FAQ's

	Downloads and Licenses:
	Can we download a trial version of Babylon-Enterprise to evaluate in our organization?
	To receive an evaluation version of a Babylon corporate product, do one of the following: Contact a Babylon-Enterprise sales office. Contact us by using the information request form.
	What license options does Babylon-Enterprise offer?
	Babylon-Enterprise is supplied with a version-based license. This license is limited to the specific major version purchased by the customer and has no time limit. The license does not include the upgrade to the next major release, which requires purchase of the upgrade or a valid maintenance agreement.
	Can we purchase Babylon-Enterprise online?
	Babylon-Enterprise is not available for online purchase. To request a quotation or to purchase the product, do one of the following: Contact a Babylon-Enterprise sales office. Contact us by using the information request form.
	Is the software supplied on a CD, or is it downloaded?
	When you purchase Babylon-Enterprise, you will receive instructions on how to download and install the software in your organization. The software is not available on CD.
	What is the corporate license policy for Babylon-Enterprise?
	Babylon-Enterprise’s policy states that our licenses are sold per installation of the software on a desktop computer, or per each named user (in a Terminal Server or Citrix environment).
	Operating Systems:
	What are the system requirements for the Babylon-Enterprise client?
	Windows 2000/XP/Vista. In addition, Microsoft Internet Explorer version 5.0 or above must be installed. MSXML 3.0 or above must also be installed.
	What are the system requirements for the Babylon-Enterprise server?
	Windows 2000 Server, Windows 2003 Server. In addition, the server also requires: Microsoft Internet Information Server (IIS) with ISAPI support; Microsoft Internet Explorer Version 5.0 and above; a local NTFS volume. Administrative user rights are required for server installation.
	Can Babylon-Enterprise run on platforms other than Windows?
	The Babylon-Enterprise Client is currently supported on Windows 2000/XP/Vista. Babylon continually evaluates the market and may develop for other platforms if there is sufficient demand for Babylon products for operating systems such as Macintosh, UNIX and Linux, or for small personal devices such as PDAs and mobile phones.
	Installation and Configuration:
	How do I install the client software on all the desktops in my organization?
	Babylon-Enterprise installation is MSI-based and can be easily distributed throughout the organization using any standard software distribution tools such as MS Active Directory® or System Management Server.
	How do I distribute software upgrades to the clients in my organization?
	Client upgrades are performed by the Babylon-Enterprise application server. From the administration interface, run the upgrade setup file and issue a command to distribute the upgrades to all clients.
	Can I globally configure client parameters?
	You can globally control the settings of any of the options in the client Configuration dialog box (e.g., hotkey definitions, Internet connectivity, display settings) as well as other operations, such as glossary installations and updates.
	In my organization many employees are not permitted access the Internet. Is this a problem
	The Babylon-Enterprise application server serves as a proxy for clients without an Internet connection.
	Corporate Glossaries:
	What are corporate glossaries?
	Babylon's glossaries are data files based on a snapshot of data in your organization's information sources, such as ERP and MRP systems. Glossaries contain both definitions (including free text, images and hyperlinks) in DHTML scheme, and the indexes (source terms and their alternate forms) used to search for the information
	How do I create corporate glossaries?
	Glossaries are easily created using tools supplied with Babylon-Enterprise. The extraction tool takes content from corporate data sources, such as SQL databases, ODBC data sources, XML files, LDAP/Active directories, or Microsoft Office files (Excel, Access), and creates snapshots of the information. Customized programs can also be created to extract information from sources not supported by the Babylon extractor. The builder tool converts the extracted text (.GLS) files into the binary format (.BGL) glossary files. The customer has full control over the extraction process. In addition, Babylon offers the experience of our own Professional Services team to help customers produce corporate glossaries.
	Can a glossary reside on the server?
	Glossaries can reside centrally on the Babylon-Enterprise application server and be accessed by users through the network.
	How do I distribute corporate glossaries to the client desktops in my organization?
	Corporate glossaries are distributed to clients by the Babylon-Enterprise application server. The server validates the user's authentication credentials and provides updates only for glossaries the user is permitted to view.
	What if I don't want all users in the organization to have access to a certain glossary? How can I restrict access to specific glossaries?
	In the NTFS security properties, enable read-access to the glossary data file to specific users or groups.
	Are security permissions dedicated to the user or the computer? Can a user access restricted glossaries from different computers?
	Babylon-Enterprise's security scheme is based on the user credentials used to log on to the corporate network. Users can log on to any computer while maintaining their personal Babylon access profile.
	Babylon-Enterprise Client (User Questions):
	How do I learn how to use Babylon-Enterprise?
	The Babylon-Enterprise desktop software is very easy to use and requires little or no training. Simply use the activation key or mouse button to click on any text. The Babylon-Enterprise window opens instantly and displays the information you need. The desktop software also includes a Help file with instructions for using all the software functions.
	Can I change the interface language of the desktop software?
	To change the interface language of the Babylon-Enterprise window, do the following: 1. Right-click the Babylon-Enterprise icon to display the menu. 2. From the menu, select Configuration. Then click the Appearance tab. 3. From the list of languages under Interface Language | Show Messages and Dialogs, select your preferred language. Click OK. Note that proper display of Chinese and Japanese requires Windows language support for these languages. This language support is an integral part of Windows 2000/XP.
	What is a glossary?
	Babylon-Enterprise glossaries are collections of terms, definitions and information designed for use with the Babylon desktop software. The Glossary Options dialog box shows a list of all the glossaries that are available for use. When a glossary checkbox is selected, Babylon-Enterprise will search the glossary for results. When the checkbox is cleared, the glossary remains in the list, but will not be searched for results. All glossaries are maintained on the Babylon-Enterprise server. The available glossaries are defined by the system administrators or other decision-makers in your organization
	What happens if I click on a term that is misspelled?
	Click the Spelling Alternatives button in the Babylon-Enterprise window. Babylon-Enterprise will display a list of terms most likely to be the one originally intended.
	What is the conversion tool and I do I use it?
	The conversion tool is listed in the Glossary Options dialog box and is activated and managed like other glossaries. Whenever you click on a number, Babylon displays the conversion tool as a result. Babylon-Enterprise determines the type of number selected, and appropriately displays either currency conversions (exchange rates updated daily), the time difference between locations, or the converted value of common units such as weight, length, volume and energy.